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Forgotten password can be reset at https://www.beat2phone.net/reset-password. Input your username to the text field, and the system will send a password reset code to the email address that is saved in your user profile information. If you don't remember your username, you can order it to your email from https://www.beat2phone.net/reset-password/RemindEmailForm....

iPhone application does not display the sensor MAC address (visible on the sensor label) in the connecting to sensor dialog. Instead, an Apple proprietary id is shown on the list of sensors to connect to. Make sure that only one sensor is active within the Bluetooth range....

Beat2Phone ECG sensor contains a magnet for controlling the charging connector relays. Warning: Do not place the Beat2Phone sensor closer than 3cm from a pacemaker. The sensor contains a magnet. The pacemaker may enter into asynchronous mode in the presence of a strong magnetic fields. Normal operation usually continues when the magnetic field is removed. ICD type of pacemakers may halt operation completely in the presence of strong magnetic fields....

Dear Customer, On 19.5.2021, we published a new version of the Beat2Phone ECG mobile application. We also published a new version of the Beat2Phone ECG sensor firmware. The new mobile application version requires the new sensor firmware version to function properly, and without it, there may be problems with recording ECG. We recommend that all users update the mobile application and sensor firmware to the latest version. Instructions for sensor firmware update: 1. Update the Beat2Phone ECG mobile application. The required version is 2.4.4. 2. Make sure that the sensor battery has enough charge (recommended at least 50%). If the sensor battery is low, the firmware update is not possible. 3. Start the Beat2Phone ECG application in your mobile device. If you are currently recording ECG, stop the recording. Make sure that the sensor is connected to the mobile application. Make sure that the application is in the start view. 4. Take the sensor out of...

What is the proper length of the belt for me? Measure you chest size below the pecs/breasts. Adjust the Beat2Phone ECG strap to be significantly shorter than you chest size for tight fit to achieve good electrode skin contact. For example: 80cm chest 65-68 cm strap 100cm chest 72-77cm strap 130cm chest 84-93 cm strap The strap can be adjusted from 65-93cm to fit chest 78-145cm. Instructions for shortening or lengthening the belt are found below. How to shorten the strap? To shorten the strap, pull a loop (A) of the strap through the adjustment clip (B) so that the lenght (L) is decreased. Lock the loop (A) with a safety pin (C) to prevent it from slipping back through the clip (B). How to lengthen the strap? To lenghten the strap, take a strip (22cm) of cloth ribbon, fold it in half (A) and attach it to the looped end of the strap with a safety pin. You get...

If you encounter a problem while using our device or application, it's best to send an email to [email protected] Our experts will reply to your message as soon as possible. To help identifying and resolving the issue, we recommend that you send us the following information in your message, if possible. As accurate as possible description of the problem. Are you using the application on an Android device or an iOS device? Mobile device model. (for example, Samsung Galaxy S10 or iPhone 10) Android/iOS operating system version. (This can be found from phone settings, usually from "System" menu.) Beat2Phone ECG application version. (This is visible in the application home view, e.g. V2.4.3) Sensor version, Beat2Phone Sensor or Beat2Phone ECG Sensor? (This can be found from a sticker that is located behind the sensor.) Are you using the cloud service and are you able to log in to the cloud service? The username that you're using in the Beat2Phone...

If you want to quickly remove all the user profiles and recordings from your mobile device, you can delete the Beat2Phone ECG application and then reinstall it. If the profiles reappear when you have uninstalled and reinstalled the Beat2Phone ECG application and this is not wanted, it is because the mobile phone stores your application data to the Google cloud and automatically reloads them when you reinstall the application. To disable this functionality, you must de-select “automatic restore of settings and information” from your phones settings. This is usually found in “backup & restore” menu in the settings....

You can reset the Beat2Phone ECG sensor by placing it to the charging connector and removing it after few seconds. In some mobile devices the wifi must be turned off for the measurement to succeed. In some mobile devices, the location must be turned on for the device to connect to the sensor. Remember to moisten the electrodes in the electrode belt and check that the belt is sufficiently tightened for better signal quality. ...